Refund Policy

Refund & Cancellation Policy

Last Updated: October 9, 2026

At 1 Crore Projects, we aim to provide reliable digital project materials and technical assistance. This Refund & Cancellation Policy explains when customers may request a refund and how refund requests are handled.

1. Nature of Digital Products and Delivery

Our products may include project source code, database scripts, research documentation, reports, and PowerPoint presentations. Digital products are generally made available after successful order confirmation.

• Customers should review the product description and selected package before completing payment.
• Customers should check their order confirmation page or student dashboard for digital access links.
• If a purchased product is not delivered because of a technical issue, please contact our support team.

2. Eligible Scenarios for a Refund

Customers may request a refund in the following circumstances, subject to verification:

• Duplicate Payment: The same order was charged more than once and the duplicate payment is confirmed.
• Unresolved Technical Defect: A fundamental defect prevents the supplied project from functioning, and our technical team cannot resolve the issue after reasonable troubleshooting.
• Missing Digital Access: Payment was successful, but the purchased download or access link was not provided because of a technical error and the issue cannot be resolved.
• Other Applicable Rights: Refunds or remedies required under applicable law will be provided as required.

3. Circumstances Requiring Review

The following circumstances do not automatically qualify for a refund and will be reviewed according to the facts, the product description, this policy, and applicable law:

• A change of mind after purchasing or accessing digital files.
• Selecting the wrong project topic or package.
• Difficulty running a project because of missing dependencies, incompatible software versions, or local configuration problems.
• Changes to university deadlines, academic requirements, or project-guide preferences.

Where reasonable, our technical team may first offer installation assistance or troubleshooting. Nothing in this policy removes any refund or consumer rights that cannot legally be excluded.

4. Refund Request Process

To request a refund, contact our support team using the email address below.

1. Send an email to 1croreprojects@gmail.com with the subject Refund Request - Order Number.
2. Include your order number, registered email address, payment reference, and a clear description of the issue.
3. Attach relevant evidence, such as a payment confirmation or screenshot of the technical error. Do not send passwords, OTPs, or full payment card details.
4. Our team will review the request and may contact you for additional information or troubleshooting.
5. We will communicate the decision and any applicable next steps.

5. Refund Review and Processing Time

We aim to review refund requests within 24–48 hours after receiving the necessary information. This is a target review period, not a guarantee for every case.

Once approved, refunds will generally be initiated through the original payment method or payment provider, subject to the provider's procedures. The time taken for the funds to appear in your account may vary depending on the payment method and financial institution.

6. Custom Project Order Cancellations

Custom development orders may involve planning, research, coding, configuration, or procurement. Cancellation and refund eligibility will depend on the agreed scope, work already completed, applicable terms, and applicable law.

• Customers should contact us as soon as possible if they wish to cancel a custom project.
• Any applicable cancellation charges or deductions should be communicated in advance and must be lawful.
• Payments for work already completed are handled according to the agreed terms and applicable law.

7. Technical Support

For issues involving installation, execution, or project configuration, please contact our team before submitting a refund request where practical. We may provide troubleshooting assistance through available communication channels, subject to the support arrangement for the product.

Technical assistance does not limit a customer's rights where a refund or other remedy is required by law.

8. Contact Information

For refund, cancellation, or technical support enquiries, contact:

• Email: 1croreprojects@gmail.com
• WhatsApp: +91 79043 20834
• Website: https://1croreprojects.com

By purchasing from 1 Crore Projects, customers acknowledge this policy, subject to their rights under applicable law.